FAQ
At YODOIT, we pride ourselves on delivering a customer-centric, end-to-end service system tailored specifically for small kitchen appliances. Whether you are an importer, wholesaler, or e-commerce retailer, our dedicated team ensures a seamless experience from initial consultation to long-term after-sales support, guaranteeing your success in the global market.
Q1: What is your Minimum Order Quantity (MOQ) for custom products?
Our MOQ is flexible and depends on the complexity of customization. For standard models, the MOQ is usually 5000-10000 units. For specific custom projects (e.g., unique logo printing or packaging), we welcome sample orders with a lower MOQ to support market testing.
Q2: Can you customize the voltage, plug type, and frequency for different markets?
Absolutely. We specialize in regional customization. We can adjust the voltage to 110V/60Hz (US/Canada), 220V/50Hz (EU/Asia), or customize plugs to meet EU, US, UK, AU, or Middle East standards. This ensures full compliance with local electrical regulations.
Q3: What certifications do your products hold, and are they suitable for my market?
All our products pass strict quality control and hold international certifications including CE, RoHS, CB, and ISO 9001. We can also apply for specific market certifications (e.g., UKCA, ETL) based on your target region.
Q4: How long does it take to complete a full custom order from design to shipment?
The timeline varies by project complexity:
• Sample Development: 7-15 days.
• Mass Production: 25-40 days after sample confirmation.
We provide real-time progress updates with photos to keep you informed.
Q5: What happens if there are quality issues or damages during shipping?
We offer a comprehensive quality guarantee.
• Pre-Shipment: We welcome third-party inspection during production and provide detailed QC reports.
• After-Sales: In case of manufacturing defects, we offer free replacements or refunds. For shipping damages, we coordinate with logistics to resolve claims and ensure customer satisfaction.
Q6: Do you provide after-sales support, such as user manuals or technical guidance?
Yes, we provide full after-sales support.
• We can localize user manuals into English, Spanish, Arabic, French, etc.
• Our technical team offers remote troubleshooting via video or email to resolve usage or maintenance issues.
Q7: Can you match the product color and packaging to our brand identity (Pantone matching)?
Yes, we offer full visual customization. We can customize the product color based on Pantone color references, design custom packaging boxes, and provide laser engraving or silk-screen printing for your logo.
Q8: How do you ensure the safety and durability of the heating components?
Safety is our priority. All heating elements undergo strict aging tests and safety inspections. We use high-quality stainless steel and food-grade materials to ensure durability and energy efficiency, reducing after-sales complaints.
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Location
Room 146, Building 1, East Commercial Street Luopu Sub-district, Panyu District Guangzhou City, Guangdong Province China
We are a company specializing in the research, development, production, and sales of smart kitchen appliances, committed to providing modern families with high-quality, cost-effective smart living solutions.
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